tomjonez's blog

Market Leadership =

Strong Relationships

Far too often when it comes to providing a product or service we place our primary focus on the product or service.

In reality, people buy products from people and receive service from people.

Even if it is a quick or simple interaction, they way that we are treated when we are a customer often makes or breaks the decision regarding whether we will ever return for more (products or services).

The same is true when we provide products or service to others. 

3 Questions to Ask Myself

For the past two weeks we have been looking at three questions which can serve as a good framework for self-assessment when it comes to our motivation on the job and/or with a given task or assignment.  The questions are:

• What is my sense of Urgency regarding what I am doing?
• What is my level of Persistence in sticking to the pursuit of my goal(s)?
• What is the level of my Passion?

This week we take a brief look at Persistence.

When the Company Mission is clear, the message is consistent, the method is appropriate, the messengers (staff) are aligned and can communicate the message, THEN the customers will begin to join with your team and become missionaries for you product or service.

That is why alignment is crucial and why everything must be plumb (in line).

Definitions:

Confront               To face or to lead

Affront                  To offend

True Caring          To do what is in the best interest of another over our own self interest ("carefronting")

Manipulation        To make the choice to place self-interest over the interest of others

Often...the biggest challenges  - are the challenges that we face.

Whether is a financial matter, a difficult relationship, an unruly board member or, if we supervise people, a difficult employee.

The challenge is the same:  the issue or the person must be confronted.

While studying for a graduate entrance exam I was reviewing word definitions.  The preparation material compared words that sounded similar but had different meanings.  I will never forget one of those comparisons that read as follows:

To Confront: to face

To Affront: to offend