The Key to Market Leadership
Market Leadership =
Far too often when it comes to providing a product or service we place our primary focus on the product or service.
In reality, people buy products from people and receive service from people.
Even if it is a quick or simple interaction, they way that we are treated when we are a customer often makes or breaks the decision regarding whether we will ever return for more (products or services).
The same is true when we provide products or service to others.